Service Protection Analyst (Change, Release, Transition) - 12 Month FTC
Core
Ensure operational readiness, risk mitigation, and compliance with service management standards to protect live service stability during change and release cycles.
Role type
Service Protection Analyst (Change, Release, Transition)
Builds
Safe, controlled, and high-quality changes into live service environments
Domain
IT Service Management (ITIL) / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL practices knowledge, risk assessment, structured challenge, governance decision support, multi-system/multi-vendor environment experience, analytical skills, data interpretation
Preferred skills
ITIL Foundation v4 certification, further ITIL qualifications
Technologies
ITIL Framework
Responsibilities
Coordinate and execute releases across multiple systems and vendors; Validate release readiness criteria (testing, rollback, dependencies, documentation, environments); Support structured release cycles and post-release validation/early life support; Support onboarding of new services and major changes into BAU support ensuring operational readiness criteria are met
Seniority
Individual Contributor, Analyst level