Service Protection Analyst (Change, Release, Transition) - 12 Month FTC
Core
Support the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).
Role type
Service Protection Analyst (Change, Release, Transition)
Builds
Live service stability and improved service performance
Domain
IT Service Management (ITIL) / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL practices, risk assessment, structured challenge, governance decision support, multi-system/multi-vendor environment experience, analytical skills, release coordination, post-release validation, operational readiness criteria validation
Preferred skills
ITIL Foundation v4, further ITIL qualifications
Technologies
ITIL Framework
Responsibilities
Coordinate and execute releases across multiple systems and vendors; Validate release readiness criteria (testing, rollback, dependencies, documentation, environments); Support structured release cycles and post-release validation/early life support; Support onboarding of new services and major changes into BAU support ensuring operational readiness criteria are met
Seniority
Mid-level, hands-on IC