Lead - Solution Engineer
Core
Support sales teams by conducting discovery calls, delivering product demonstrations, and articulating the value of Freshworks ITOM solutions to enterprise customers.
Role type
Senior Solution Engineer (IT Operations Management)
Builds
Compelling product demonstrations and customer success stories for ITOM platforms
Domain
IT Operations Management (ITOM) / IT Asset Management (ITAM) / Enterprise Software
Deliverable
product features
Required skills
ITOM/ITAM domain expertise, on-premise and cloud infrastructure knowledge, Windows/Linux Server OS, Virtualisation, EUC, Networking, Public Cloud & Storage, ServiceNow, BMC, Lansweeper, analytical problem-solving, requirement gathering
Preferred skills
Cross-functional collaboration, time management in dynamic sales environments, evangelizing user experience
Technologies
ServiceNow, BMC, Lansweeper, Windows Server, Linux Server, Virtualisation, Public Cloud, Storage
Responsibilities
Collaborate with enterprise customers to identify critical business challenges, support sales with discovery calls and product demos, gather requirements to define customer problems, present compelling demonstrations, articulate solution value, manage multiple deals monthly
Seniority
Senior, hands-on IC
