Chargé de réclamations automobile (H/F)
Core
Handle B2B client claims for used vehicles on AUTO1.com, ensuring resolution and satisfaction for dealers and merchants.
Role type
B2B claims specialist (automotive)
Builds
Resolution of B2B claims for used vehicle sales platform
Domain
Automotive / E-commerce
Deliverable
client delivery
Required skills
Automotive and mechanical knowledge, B2B customer service, cross-functional collaboration, project management, written English
Preferred skills
Office/Google Workspace proficiency, organizational rigor
Responsibilities
Process B2B client claims via internal tools, coordinate with internal teams (sales, logistics, legal) to draft responses, track claims to final closure, contact merchants for missing information, communicate with German headquarters on operational processes
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