Technicien support informatique H/F
Core
Providing technical support to users via phone, email, chat, and client portals to resolve incidents and manage IT requests.
Role type
IT Support Technician
Builds
IT support services for diverse clients using Office 365, Windows 11, Active Directory, and mobile tools
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
incident management, user communication, organization, technical troubleshooting, knowledge base contribution
Preferred skills
collaborative mindset, listening skills, adaptability
Technologies
Office 365, Windows 11, Active Directory, Android, iOS
Responsibilities
handling user requests via multiple channels, prioritizing incidents by urgency, resolving or escalating incidents, updating knowledge base
Seniority
Entry to Mid-level, hands-on IC
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