Process/VNA Training Manager
Core
Design, develop, and deliver training programs to address performance gaps and achieve target metrics for operations teams.
Role type
Training Manager (Operations/BPO)
Builds
Training content, materials, assessments, and evaluation measures for operational staff.
Domain
Business Process Outsourcing (BPO) / Operations
Deliverable
product features
Required skills
Training program design, adult learning principles, data analysis, coaching, mentoring, project management, stakeholder management, virtual training facilitation, MS Office (PowerPoint)
Preferred skills
Experience in language and communication effectiveness measures
Responsibilities
Collaborate with Operations, Training, and Quality teams to identify performance gaps; Analyze gaps and recommend training solutions; Develop training content and assessments; Facilitate training programs and provide floor support; Manage and coach trainers; Gather and analyze data to measure training effectiveness; Prepare training reports and recommend improvement initiatives.
