Account Services Coordinator HealthLab-Full-time Days
Core
Account Services Coordinator supporting clients in the Chicago area, serving as a liaison between clients, sales, and internal lab operations to manage service needs and onboarding.
Role type
Account Services Coordinator
Builds
Client service relationships and onboarding processes for a healthcare laboratory
Domain
Healthcare / Laboratory Services
Deliverable
client delivery
Required skills
customer service, relationship management, onboarding, process improvement, problem resolution, data trend analysis, meeting facilitation
Preferred skills
Medical Laboratory Technician (MLT) certification, lab work experience
Technologies
LIS (Laboratory Information System), client dashboards
Responsibilities
Maintain customer relationships with key operating and clinical leaders; oversee day-to-day service needs and onboarding for new accounts; act as a liaison between client, sales, and internal teams; identify trends in client offices and facilitate re-education; conduct on-site visits to initiate and retain client relationships; coordinate end-user testing of system changes; solve application and workflow issues.
Seniority
Entry to Mid-level, hands-on IC
