Reservations Agent
Core
Handle reservation inquiries and bookings via phone, email, and online channels to deliver personalized, luxury-aligned guest experiences.
Role type
Reservations Agent
Builds
Confirmed hotel reservations, room allocations, and guest profiles
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, upselling, guest service, PMS proficiency, inventory management, payment processing, conflict resolution, policy compliance
Preferred skills
Luxury hotel experience, OPERA Cloud, group booking management, VIP handling, sales techniques
Technologies
PMS, OPERA Cloud
Responsibilities
Create, modify, and cancel reservations; upsell room categories and packages; maintain accurate guest profiles; coordinate with Front Office and other departments; resolve booking discrepancies; process payments and deposits.
Seniority
Individual Contributor