BDC Associate Fixed Ops - Century BMW
Core
Generate sales appointments and manage online customer inquiries for new and pre-owned vehicles using lead management tools and CRM software.
Role type
E-Sales Agent (Digital Sales)
Builds
Sales appointments and customer engagement for new and pre-owned vehicles
Domain
Automotive retail / Digital sales
Deliverable
product features
Required skills
Automotive sales experience, Virtual/online selling experience, CRM proficiency, Lead management, MS Office Suite, Verbal and written communication
Preferred skills
Outgoing personality, Passion for customer service, Transparency, Ownership mindset, Willingness to learn
Responsibilities
Respond to internet inquiries with courtesy and accuracy, Enter customer inquiry data into CRM, Generate sales appointments, Conduct phone surveys to assess customer preferences, Compile reports and documentation
Seniority
Individual Contributor