Front Desk Agent
Core
Greet guests, check them in/out, settle accounts, and resolve issues at the hotel front desk.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes and account settlements
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, account settlement, complaint documentation, up-selling, shift flexibility, PMS proficiency, English language proficiency
Preferred skills
Previous front desk experience, second language proficiency
Technologies
Property Management Systems (PMS)
Responsibilities
Greet and check-in/check-out guests, settle guest accounts, document and resolve guest requests/complaints, assist with hotel facilities, drive room rate up-selling, respond to guests at the reception desk
Seniority
Entry-level to Mid-level, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.