Reservations Agent
Core
Process inbound tour reservations, manage scheduling, and provide translation support to maximize bookings and enhance guest experience.
Role type
Customer service agent (reservations & sales support)
Builds
Tour bookings and resort room nights
Domain
Hospitality / Timeshare
Deliverable
product features
Required skills
Data entry, phone communication, translation (Portuguese/Spanish), organization, accuracy
Preferred skills
Word processing, spreadsheet applications, self-starter, collaboration
Responsibilities
Input inbound reservations, answer and route phone calls, provide translation support, communicate flow changes to OPCs, verify daily no-shows and rebook guests, book room nights, perform location verifications, package brochures
Seniority
Entry-level, individual contributor
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