Director of Front Office - Limelight Mammoth - Housing & Relocation Available
Core
Lead Front Office operations (Front Desk, Concierge, Guest Services) to ensure exceptional guest experiences and operational excellence for luxury/full-service hospitality properties.
Role type
Director of Front Office
Builds
Front office service standards, guest experience strategies, and operational processes for hotel properties.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Strategic leadership, staff management and succession planning, financial acumen and budget management, vendor relationship management, emergency preparedness and security protocol compliance, bilingual communication (English/Spanish), hotel management systems proficiency
Preferred skills
Luxury hospitality environment experience, innovation and process improvement, multi-departmental operations management
Technologies
Microsoft Office suite, hotel management systems
Responsibilities
Provide strategic direction for front office operations, oversee staff performance and development, manage payroll and labor costs, partner with Finance on budgeting and forecasting, lead emergency preparedness procedures, champion process improvement across Front Desk/Concierge/Guest Services
Seniority
Director, strategic leadership & team management
