Guest Relations Manager
Core
Manage guest relations, VIP services, and team operations to ensure exceptional luxury hospitality experiences.
Role type
Guest Relations Manager (Luxury Hospitality)
Builds
Personalized guest experiences, VIP services, and guest recognition programs
Domain
Luxury Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Guest profiling, VIP management, service recovery, complaint handling, PMS/CRM proficiency, interdepartmental coordination, data analysis
Preferred skills
Luxury hospitality standards, guest experience design, cultural awareness, event planning
Technologies
PMS, CRM, Microsoft Office
Responsibilities
Welcome guests and manage check-in/check-out, handle inquiries and complaints, supervise Guest Relations team, coordinate with Front Office and Housekeeping, maintain guest records, prepare daily reports and VIP plans, execute special events and guest recognition programs
Seniority
Manager, hands-on leadership