Call Center Agent
Core
Answer incoming calls from customers and travel agents regarding reservations and flight changes while promoting Transat products and services.
Role type
Customer service representative (call center)
Builds
Reservation and flight change support for customers and travel agents
Domain
Travel industry
Deliverable
client delivery
Required skills
Computer proficiency, multi-system navigation, empathy, active listening, professionalism, bilingual French and English (spoken and written)
Preferred skills
Travel industry experience, Spanish or Portuguese proficiency
Responsibilities
Answer incoming calls, promote products and services, assist with website navigation, provide exceptional customer service
Seniority
Entry-level to Junior
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