Senior Help Desk Analyst
Core
Senior Help Desk Analyst providing white-glove technical support for Veolia business units via phone, chat, and walk-ups, resolving hardware, OS, and application issues with an 80% first-contact closure target.
Role type
Senior Help Desk Analyst (IT Support)
Builds
IT support services for Veolia employees across multiple business units
Domain
Enterprise IT Support / Environmental Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 troubleshooting, Microsoft Office/Outlook/SharePoint/Teams, Google Workspace, Active Directory management, mobile device setup (iOS/Android), LAN/WAN topology, ServiceNow, SCCM, PC imaging
Preferred skills
Confluence documentation, remote assistance tools, Dameware, project work on new technology
Technologies
Windows 10/11, Microsoft Office, Outlook, SharePoint, Teams, Google Workspace, ServiceNow, SCCM, Dameware, Confluence
Responsibilities
Respond to service requests and incidents across telephone, chat, and self-service channels; troubleshoot hardware, operating systems, and company applications; implement software and hardware updates; maintain support documentation; report support trends; research and test new technology; perform laptop and desktop imaging; troubleshoot mobile devices.
Seniority
Senior, hands-on IC