Podpora oddělení Automotive, hot-line pro autoservisy – STUDENT
Core
Student support role for automotive service hotlines, focusing on software configuration, remote diagnostics, and technical documentation for Bosch ESI Tronic systems.
Role type
Student technical support specialist (automotive)
Builds
Remote software updates and PC configuration for customer service centers
Domain
Automotive / Technical Support
Deliverable
client delivery | dashboards & analysis
Required skills
English (communicative), MS Office (Excel), automotive construction and maintenance knowledge, ticketing system usage
Preferred skills
German language, vocational training in automotive repair, bachelor's thesis support
Technologies
Bosch ESI Tronic, CDB, BTS forms
Responsibilities
Handle hotline calls for auto repair shops, verify software settings on customer PCs, process remote software updates, document resolved tickets, prepare training materials and vehicles
Seniority
Student (part-time, 20 hours/week)
