Guest Service Assistant
Core
Front office staff member responsible for guest check-in/check-out, rooming procedures, and handling guest requests/complaints at a resort.
Role type
Front Office Assistant
Builds
Guest registration, room assignments, and departure processing
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, upselling, complaint handling, reservation system management, luggage coordination, shift adherence
Preferred skills
Local area knowledge, team collaboration, flexibility
Technologies
Opera PMS
Responsibilities
Welcome guests upon arrival, process check-in and check-out, handle guest complaints, coordinate luggage delivery, update reservation systems, verify guest vouchers, liaise with concierge and resort departments, maintain front desk cleanliness
Seniority
Junior, entry-level to mid-level
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