Directeur adjoint dédié Expérience Client F/H
Core
Lead the transformation of the customer experience for professional restaurateurs at METRO France, focusing on omnichannel initiatives and commercial performance.
Role type
Senior Customer Experience Leader (B2B Distribution)
Builds
Omnichannel customer journeys and commercial action plans for professional clients
Domain
B2B Food Distribution / Hospitality Supply Chain
Deliverable
product features
Required skills
Commercial leadership, omnichannel strategy, performance analysis, team management, project management, CRM usage
Preferred skills
B2B or B2C commercial experience, passion for gastronomy and local terroir, digital fluency
Responsibilities
Deploy innovative commercial action plans, analyze performance indicators to improve customer journeys, manage a multidisciplinary team, ensure revenue targets are met
Seniority
Senior, hands-on IC with management responsibilities