Help Desk - Freelance

everience

Scandicci, Tuscany, it💼 Contract💰 $36,400–$41,600🗓 2026-09-24 → 2026-09-25

Core

Provide Level 1 technical support to users, resolving hardware and software issues.

Role type

Junior Help Desk Technician

Builds

IT support services for end-users

Domain

IT Support / Help Desk

Deliverable

client delivery

Required skills

Windows OS, hardware/software troubleshooting, networking basics (TCP/IP, DNS, DHCP), Microsoft Office 365

Preferred skills

Active Directory, ticketing tools

Technologies

Windows, Microsoft Office 365, TCP/IP, DNS, DHCP, Active Directory

Responsibilities

Assist users with technical issues, manage support tickets, install and configure workstations, diagnose hardware/software problems, configure PCs/printers/peripherals, manage user accounts and access, escalate complex issues

Seniority

Junior, hands-on IC

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