Outbound Customer Service Agent – Malaysia Market (Chinese + English)
Core
Conduct proactive outbound calls and customer engagement activities to assigned customers to promote Bosch products and drive business growth.
Role type
Outbound Customer Service Agent (Sales & Support)
Builds
Customer relationships and sales opportunities for Bosch products and services
Domain
Consumer Goods / Automotive Technology / Industrial Technology
Deliverable
client delivery
Required skills
Outbound calling, sales campaigns execution, customer relationship management, CRM system usage, business communication in English
Preferred skills
Mandarin (Malaysian accent), account management experience, Microsoft Office proficiency
Responsibilities
Execute sales and promotional campaigns, maintain accurate customer records in CRM, collaborate with Area Sales Managers and Key Account Managers, achieve productivity and customer satisfaction targets