Customer Retention & Development Manager (CRDM)
Core
Build and manage district-wide customer retention programs to grow revenue across multiple products and geographies.
Role type
Senior Customer Retention & Development Manager
Builds
District retention programs, product-level retention strategies, and branch service offerings
Domain
International logistics and global supply chain management
Deliverable
client delivery
Required skills
customer relationship management, revenue trend analysis, team coaching, business plan development, client business planning, operational system knowledge, data analysis
Preferred skills
native or near-native Japanese communication, strategic product development
Technologies
Expeditors operating systems, MS Excel, Visio, Blueprint
Responsibilities
Build a District Retention Program covering all existing customers, assist Product managers in developing product level retention programs, facilitate monthly branch retention meetings, measure and analyze customer revenue trends, ensure minimum call counts and reviews are completed per district goals, grow revenue across multiple product and geographies
Seniority
Senior, hands-on IC with management responsibilities