Process/VNA Trainer
Core
Conduct training sessions to improve personnel skills, promote efficiency, and facilitate candidate assessments in a BPO setting.
Role type
Process/VNA Trainer
Builds
Trained workforce and operational efficiency
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Public speaking, time management, analytical thinking, strategic thinking, multitasking, team management
Preferred skills
Experience managing diverse teams
Responsibilities
Conduct new hire training on culture, communication, and customer service; Facilitate candidate communication assessments; Conduct floor refreshers, coaching, and feedback; Prepare daily activity and training reports
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