Training Specialist | Healthcare Customer Service
Remote · from MexicoFreelance / independent contractor
Core
Deliver engaging and structured training to new customer experience representatives in a live healthcare environment.
Role type
Training Specialist (Healthcare BPO)
Builds
Customer service teams ready for live healthcare support
Domain
Healthcare / Business Process Outsourcing (BPO)
Required skills
Healthcare/medical customer experience training, BPO/contact center training delivery, virtual training facilitation, bilingual English/Spanish communication, knowledge gap identification, constructive feedback and coaching, process and system explanation, learner progress tracking, adaptation to changing requirements
Preferred skills
Tech-savviness, strong organizational skills, patience, approachability, team-player mentality
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, wired headset