Consultant service clients confirmé
Core
Confirmed customer service consultant managing ITIL Run processes (Incidents, Service Requests, Problems, Changes) and driving continuous service improvement.
Role type
Senior Customer Service Consultant (ITIL)
Builds
Service restoration plans, training offerings, consulting missions, and internal improvement projects.
Domain
IT Service Management (ITSM) / Customer Support
Deliverable
client delivery
Required skills
ITIL process knowledge, SQL, Web development (HTML, CSS, JavaScript), Microsoft Office, 3-tier architecture concepts, professional English
Preferred skills
None explicitly stated as required
Technologies
SQL, HTML, CSS, JavaScript, Microsoft Office
Responsibilities
Manage ITIL Run processes (Incidents, Service Requests, Problems, Changes), document and share knowledge with teams, lead committees with demanding clients, execute internal result-oriented projects
Seniority
Senior, hands-on IC
