Service Delivery Manager - Dublin
Core
Manage client relationships and ensure successful delivery of technology and transformation services.
Role type
Senior Service Delivery Manager
Builds
Client service delivery and business growth
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Service Delivery Management, Customer Relationship Management, Financial Forecasting, Risk Management, Process Improvement, Revenue Generation, ITIL v4, ISO20000 Compliance
Preferred skills
Business Development, Team Leadership, Analytical Skills
Technologies
AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake
Responsibilities
Produce customer and internal service reporting, conduct regular service reviews with customers, handle escalations and issues, oversee invoicing and financial aspects, perform monthly forecasting of project costs and revenue, ensure ISO20000 compliance, identify and implement continual service improvement initiatives, manage business risk and business continuity, achieve customer satisfaction targets, explore opportunities for new or additional work within existing customers
Seniority
Senior, hands-on IC
