Chef de Réception (H/F/X)
Core
Manage a team of approximately ten receptionists to oversee front-of-house operations, client relations, and revenue generation at a lifestyle hotel.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, room assignments, and daily front-of-house service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, client relationship management, revenue management, operational procedure enforcement, conflict resolution, staff training, scheduling, sales promotion
Preferred skills
Multilingual communication, familiarity with OPERA Cloud/TARS/VR, commercial acumen
Technologies
OPERA Cloud, TARS, VR
Responsibilities
Supervise arrival and departure operations for VIP and regular guests, coordinate room assignments, manage client complaints, analyze customer satisfaction data, ensure billing and cash management compliance, promote hotel services and loyalty programs, train and develop team members, assist in recruitment and integration
Seniority
Mid-level management, hands-on operational leadership