Associate Customer Success Manager
Core
Support multiple customers to achieve business outcomes by promoting ServiceNow product adoption, providing standardized guides, and acting as the primary technical contact.
Role type
Associate Customer Success Manager (SaaS)
Builds
ServiceNow platform adoption and utilization for enterprise clients
Domain
IT Service Management (ITSM) / Global Cloud SaaS
Deliverable
client delivery
Required skills
Customer success management, technical consulting, solution standardization, business goal alignment, product utilization monitoring, best practice sharing, cross-functional collaboration, SaaS configuration, data migration, performance optimization, security/governance knowledge, workflow automation, AI integration
Preferred skills
ServiceNow certification, pre-sales experience, global cloud vendor experience
Technologies
ServiceNow, Cloud, IT Service Management, Workflow Automation, AI Tools
Responsibilities
Manage multiple customers simultaneously, plan and execute actions to achieve business goals, monitor product usage and maintain technical health, expand adoption using guides and content, share success stories, resolve technical questions and escalate issues, collaborate with internal teams for scalable delivery
Seniority
Associate, hands-on IC
