Group Reservations Supervisor
Core
Lead day-to-day coordination of group accommodation bookings (10+ rooms) and manage the group reservations function to ensure seamless client and guest experiences.
Role type
Senior IC group reservations supervisor
Builds
Group accommodation bookings, quotations, contracts, and movement information for hotels
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Group reservations management, Opera PMS, team coaching and development, stakeholder relationship building, commercial mindset, process improvement, forecasting and inventory monitoring
Preferred skills
Microsoft Office, experience in a supervisory leadership position within a hotel environment
Technologies
Opera PMS, Microsoft Office
Responsibilities
Manage accommodation-only group bookings from enquiry to arrival, prepare group quotations and contracts, coach and develop team members, handle escalated guest enquiries, monitor group inventory and business trends, produce reservation reports and forecasts, collaborate with Sales and Front Office departments
Seniority
Senior, hands-on IC with team supervision