Overnight Front Desk Agent
Core
Greet guests, manage check-in/check-out, handle reservations, process payments, and resolve guest concerns to deliver a luxury hospitality experience.
Role type
Front Desk Agent (Overnight)
Builds
Guest check-in/check-out workflows, room assignments, and reservation management for Fairmont Hotels & Resorts
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Cash handling, reservation management, guest relations, multi-tasking, computer literacy (Microsoft Office), shift flexibility
Preferred skills
Luxury hospitality experience, Opera Cloud proficiency, second language proficiency
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Register guests and verify reservation details, settle guest accounts, issue keys, handle cash deposits and receipts, respond to guest inquiries via phone/text/email, coordinate with housekeeping and concierge, promote loyalty programs and hotel facilities, manage luggage and mail
Seniority
Entry-level to Junior, hands-on IC