Customer Success Manager - French
Core
Senior Customer Success Manager owning consumption and adoption outcomes for a smaller portfolio of high-ACV, complex customers, driving value and strategic renewal.
Role type
Senior IC Customer Success Manager (Strategic Advisory)
Builds
Customer Impact Plans, strategic renewal conversations, and adoption strategies for enterprise accounts.
Domain
SaaS / Enterprise IT Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Expert business acumen, AI agent stack fluency, senior stakeholder management (Director/VP level), complex account strategy, mentoring capability, ServiceNow platform architecture knowledge, risk mitigation planning, cross-functional orchestration.
Preferred skills
ServiceNow certifications, experience with CRM/ITSM platforms, adjacent platform experience.
Technologies
ServiceNow, Control Tower, AI agents, internal productivity agent stack.
Responsibilities
Own consumption and adoption outcomes for high-ACV customers; lead Customer Business Reviews at Director/VP levels; set strategy under ambiguity; drive tailored Customer Impact Plans; diagnose adoption blockers; lead renewal preparation; mentor junior CSMs; translate customer patterns into product feedback.
Seniority
Senior, hands-on IC with mentorship responsibilities