Technicien Support de Proximité - F/H - Toulon
Core
On-site IT support technician providing Level 1 assistance, incident management, and workstation configuration for users at a single site.
Role type
Junior IT Support Technician (On-site)
Builds
IT support services for end-users
Domain
IT Services / Insurance
Deliverable
client delivery
Required skills
Windows 10/11, Microsoft 365, ServiceNow, Autopilot, incident management, ticketing, hardware configuration, inventory management
Preferred skills
IT training or first experience in user support
Technologies
Windows 10, Windows 11, Microsoft 365, Autopilot, ServiceNow
Responsibilities
Welcome and assist users, handle Level 1 incidents and support requests, manage and follow up on support tickets, diagnose and resolve common office incidents, prepare and configure workstations, deploy equipment via Autopilot, assist users with hardware renewals, update and track IT asset inventory, coordinate with the asset manager, participate in hardware replacement operations
Seniority
Junior, hands-on IC
