Reservation Agent
Core
Manage guest reservations and customize bookings to ensure a seamless and memorable start to their journey.
Role type
Reservation Agent
Builds
Hotel room bookings and guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
reservation management, guest preference customization, handling last-minute changes, room knowledge, cross-department communication, problem-solving
Preferred skills
reliability, integrity, transparency, accountability, fairness, confidentiality, consistency, people-oriented approach, connection building, positive energy, teamwork
Responsibilities
Manage reservations like a pro, customize reservations to fit guest preferences, handle last-minute changes and cancellations, stay updated on room details and promotions, work with front office and sales departments, share hospitality expertise, monitor industry trends and booking platforms.
Seniority
Individual Contributor