Help Desk Specialist - Freelance
Core
Provide technical support to business users, including managers, resolving IT issues primarily within the Windows environment and Workplace tools.
Role type
Middle Help Desk Specialist (IT Support)
Builds
IT support services for an insurance company
Domain
Insurance industry + IT Support
Deliverable
client delivery
Required skills
Windows environment knowledge, Workplace tools knowledge, troubleshooting, problem solving, English (B2/C1)
Preferred skills
Cloud-based solutions knowledge
Technologies
Windows, Workplace
Responsibilities
Manage and resolve user assistance requests; Analyze and troubleshoot hardware and software issues; Monitor and close support tickets; Escalate complex issues to specialist teams.
Seniority
Middle, hands-on IC
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