Guest Service Associate @ ibis Thane
Core
Provide professional guest service, manage front office and F&B operations, and ensure guest satisfaction at an ibis hotel.
Role type
Guest Service Associate (Front Office & F&B)
Builds
Guest experiences, hotel operations, and sales
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service, complaint resolution, inventory control, table setup and clearing, menu knowledge, account management, luggage handling, room assignment, equipment inspection, sales promotion
Preferred skills
Multi-language communication, MS Office proficiency
Responsibilities
Greet guests and resolve inquiries, oversee Front Office and F&B service functions, manage guest accounts and handle orders, coordinate with hotel departments, control room inventory and assign rooms, handle luggage and ensure property safety compliance
Seniority
Mid-level, hands-on IC