Senior Group Manager - Operations
Core
Lead a large-scale Insurance Policy Administration & Customer Servicing business across the end-to-end policy lifecycle, balancing operational excellence, financial performance, and client outcomes.
Role type
Senior Group Manager (Director / AVP-equivalent)
Builds
Insurance policy administration and customer servicing operations
Domain
Insurance (Property & Casualty / Property & Liability)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
P&L management, budgeting, forecasting, operational risk management, process optimization, change leadership, talent development, stakeholder management, financial performance analysis
Preferred skills
Property & Casualty insurance operations, policy processing, renewals, terminations, endorsements, exceptions
Technologies
AI-powered platforms, analytics
Responsibilities
Own overall business performance across SLA/KPI delivery, quality, productivity, and financial outcomes; Drive process optimization, standardization, automation, and cost efficiency; Build a strong leadership organization through coaching, mentoring, and succession planning; Maintain a strong operational risk and control environment; Lead transitions, transformation programs, and technology initiatives
Seniority
Senior, hands-on IC with strategic leadership