AVP, Operations
Core
Leading and optimizing operational processes for Casualty Lines underwriting profit centers to ensure process excellence, regulatory compliance, and business objectives.
Role type
Senior IC operations leader (insurance)
Builds
Operational workflows, SOPs, and process improvements for underwriting teams
Domain
Commercial insurance, Casualty lines
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Insurance core systems proficiency, data analysis, process optimization, regulatory compliance, project management, staff development, financial reporting, quality assurance
Preferred skills
Tableau, Power BI, workflow automation, Agile, Lean Six Sigma
Technologies
Policy administration systems, rating systems, document management systems, BI/reporting tools, project management platforms
Responsibilities
Oversee operational workflows and resource allocation for Casualty and underwriter teams; Develop, implement, and maintain standard operating procedures (SOPs); Monitor and analyze operational KPIs; Partner with underwriters to identify and resolve process bottlenecks; Drive system and process improvement projects; Establish and manage quality assurance practices; Support the onboarding, training, and development of operational staff; Liaise with finance around premium processing, billing, and reconciliations; Ensure all operations align with legal, regulatory, and internal audit requirements; Provide timely, actionable reporting and analysis to underwriting leadership and executive management
Seniority
Senior, hands-on IC