Guest Relations Agent
Core
Oversee and direct all aspects of Guest Relations to maximize guest satisfaction for hotel arrivals, departures, and VIPs.
Role type
Guest Relations Agent
Builds
Guest experience and satisfaction within a luxury hotel environment
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations management, VIP service, complaint handling, inter-departmental liaison, guest history management, room allocation coordination
Preferred skills
Experience in four or five-star hotels, knowledge of tourism and hotel management
Technologies
Guest check-in systems, repeat guest history systems
Responsibilities
Ensure maximum guest satisfaction through personal recognition and prompt attention, meet and greet VIP guests personally, liaise with Concierge and Butler for events and special requests, handle guest complaints and follow up on corrective action, review arrival lists for room allocations and special requests, promote in-house facilities and inter-hotel sales
Seniority
Mid-level operational role