L1 IT Customer Support with German and English
Core
Provide IT support via telephone, email, and chat to troubleshoot hardware, software, and application issues for customers.
Role type
L1 IT Customer Support Specialist
Builds
IT support solutions for end-users
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
troubleshooting, active listening, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university education
Technologies
Windows, Outlook, Office applications, internet, specific business applications
Responsibilities
Provide accurate IT solutions via phone, email, or chat; troubleshoot hardware and software issues; follow up on support back-log; communicate with other teams and escalate complex issues.
Seniority
Entry-level, trainable
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