Reservations Department Internship
Core
Assist guests with individual reservations, advise on optimal options, and support issue resolution for a five-star urban resort.
Role type
Reservations Trainee (Internship)
Builds
Guest room reservations, changes, cancellations, and revenue system optimizations for SLS Barcelona.
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation management, revenue system health-checks, fraud detection, no-show handling, rate parity maintenance, cross-departmental communication, upselling execution, multitasking, attention to detail
Preferred skills
Pre-opening procedure involvement, adaptability, problem-solving, ownership of issues
Technologies
Revenue systems, distribution channels
Responsibilities
Handle guest room reservation requests, changes, and cancellations; ensure reservation accuracy across segments and channels; monitor revenue system health; detect fraudulent reservations; manage no-shows and non-guaranteed reservations; maintain rate parity across distribution channels; communicate with Credit, Sales, Concierge, and Front Desk; execute upselling guidelines.
Seniority
Intern / Trainee