Multi site Reservations Coordinator
Core
Process and input group, FIT, and corporate reservations for hotels; answer calls promptly; ensure accurate reservation actioning within the same working day.
Role type
Reservations Coordinator
Builds
Hotel reservations and guest check-in/out support
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system management, rate manual maintenance, multi-channel communication, data entry accuracy, yield management support
Preferred skills
Front office support, guest service excellence
Technologies
Hotel reservation computer systems
Responsibilities
Process and input group, FIT, and corporate reservations; answer all calls promptly within 3 rings; ensure all reservations are accurately actioned within the same working day; date stamp and file processed reservations; assist in Front Office with guest check-in and check-out during peak periods; check and update rates in the computer system; maintain a positive selling approach to maximize yield.
Seniority
Individual Contributor