Front Office Supervisor
Core
Supervise front desk, bell, and concierge staff to ensure efficient check-in/out, resolve guest complaints, and maintain lobby standards.
Role type
Front Office Supervisor
Builds
Guest check-in/out processes, shift schedules, and guest billing accuracy
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest complaint resolution, shift planning, team training, billing accuracy, cross-department communication, Opera PMS proficiency
Preferred skills
Supervisory experience, additional languages, hospitality degree
Technologies
Opera PMS
Responsibilities
Supervise front desk and support staff, handle guest complaints, assist with scheduling and training, monitor billing accuracy, maintain lobby presentation
Seniority
Mid-level, hands-on IC
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