Assistant Front Office (H/F/X)
Core
Front Office Assistant supporting the reception team to ensure a memorable guest experience from arrival to departure, managing check-ins/check-outs, billing, and complaints.
Role type
Front Office Assistant (Supervisory)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, complaint management, check-in/check-out operations, billing control, team supervision, staff training, loyalty program management
Preferred skills
English fluency, additional languages, prior reception experience, supervisory experience
Responsibilities
Welcome and retain guests, manage complaints, supervise check-in and check-out, control billing and cash registers, follow up on dashboards, animate loyalty program, train and motivate the reception team