Front Office Assistant Manager
Core
Manage daily front office operations, supervise front desk staff, handle guest complaints, and ensure smooth hotel check-in/check-out processes.
Role type
Front Office Assistant Manager
Builds
Daily front office operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office supervision, guest relations, payroll verification, staff training, conflict resolution, PMS systems proficiency, inventory management
Preferred skills
College degree, Opera PMS knowledge
Technologies
Hotel PMS systems (Opera)
Responsibilities
Supervise front desk agents and bell staff, handle guest complaints and resolve issues, verify and adjust hourly staff payroll, train new employees and coach staff on performance, coordinate room availability with housekeeping, manage key inventory and bank balances, conduct interviews for front office positions, maintain performance logs and enforce disciplinary actions when necessary.
Seniority
Mid-level, hands-on supervisor