EN - Reception Agent
Core
Manage guest check-in/check-out, handle requests/complaints, and process front office operations to ensure a welcoming hotel experience.
Role type
Reception Agent
Builds
Front office operations and guest services
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, Front office operations, Loyalty program promotion, Hotel management systems (Opera), English communication
Preferred skills
Problem solving, Teamwork, Shift work adaptability
Technologies
Opera
Responsibilities
Process guest check-in and check-out, Manage guest requests and complaints, Promote Accor loyalty program, Execute front office operations, Foster a welcoming lobby culture
Seniority
Entry-level to Junior
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.