Reception Supervisor
Core
Lead the front desk team to deliver personalized hospitality experiences, manage guest check-ins/check-outs, and ensure billing accuracy.
Role type
Senior Front Office Supervisor
Builds
Guest arrival/departure processes, billing accuracy, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, billing management, conflict resolution, operational coordination, staff motivation
Preferred skills
Opera PMS experience, multilingual communication, creative problem-solving
Responsibilities
Supervise front desk staff, handle guest inquiries and requests, manage billing and reservations, coordinate with other hotel teams, mentor receptionists, maintain team morale