Sr. Staff Content Portfolio Manager
Core
Own the collection, analysis, publication, and maintenance of product insights and implementation guidance for the ServiceNow customer and partner community.
Role type
Senior Staff Content Portfolio Manager (Technical Content Strategy)
Builds
Implementation guides, videos, blogs, process guides, and high-quality focused assets for ServiceNow workflows.
Domain
Enterprise Software / IT Service Management (ITSM) / Digital Transformation
Deliverable
product features
Required skills
Subject matter expertise in enterprise software or process implementation, strong written and verbal communication, cross-functional collaboration, analytical thinking, ability to learn technology quickly, network building
Preferred skills
10+ years in technical documentation/content development, 3+ years implementing ServiceNow, managing external contractors, familiarity with content authoring tools (Markdown, DITA), experience with AI tools for content creation, track record at industry events
Technologies
ServiceNow platform, Microsoft Office, SharePoint, Teams, Markdown, DITA, AI tools (Claude, ChatGPT, Copilot)
Responsibilities
Publish and maintain a portfolio of implementation assets, harvest insights from internal teams and external partners, collaborate with technical writers and contractors, develop a network of implementers to understand challenges, conduct research on customer goals, support Go-To-Market processes, liaise with product development for new features
Seniority
Senior Staff, hands-on IC with strategic oversight
