Service Now Architect
Core
Design and architect ServiceNow solutions to support IT Service Management processes and business requirements for clients.
Role type
ServiceNow Architect
Builds
ServiceNow configurations, workflows, and solution strategies
Domain
IT Service Management (ITSM) / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architectural design, requirements gathering, process discovery, workflow configuration, JavaScript, full development lifecycle management, team leadership, IT strategy alignment
Preferred skills
Knowledge of other ITSM tools, integration with external applications
Technologies
ServiceNow, JavaScript
Responsibilities
Assemble and document customer requirements, design service management solutions, configure and develop ServiceNow solutions, present findings to clients, manage engagements from pre-sales to delivery, develop best practices and white papers
Seniority
Senior, hands-on IC with management responsibilities