Customer Experience Agent
Core
Manage end-to-end customer order lifecycle, including tracking, logistics coordination, returns processing, and consumer feedback resolution for Jack Link's protein snacks.
Role type
Senior Customer Experience Agent (Operations & Logistics)
Builds
Accurate order fulfillment, traceable shipments, and responsive consumer care programs
Domain
Food & Beverage / Consumer Packaged Goods (CPG)
Deliverable
product features
Required skills
Order management, logistics coordination, export documentation, inventory control, consumer complaint resolution, GS1 database management, sales order returns processing
Preferred skills
Experience in fast-paced high-growth environments, autonomous ownership, stakeholder management
Technologies
EDI interfaces, GS1 database, sales order management systems
Responsibilities
Monitor EDI interfaces for accuracy and error resolution, approve sales order returns and credit memos, oversee last-mile shipments and pre-shipment requirements, prepare monthly consumer feedback reports, maintain product traceability and stock levels
Seniority
Mid-Senior, hands-on IC
