Guest Service Agent
Core
Deliver exceptional customer service by managing guest reservations, check-ins/check-outs, luggage, and local activity bookings at a luxury resort.
Role type
Front-of-house Guest Service Agent
Builds
Seamless guest registration, stay, and check-out experiences
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Reservation management, customer service, cash/credit transaction handling, local activity booking, security procedures, front-of-house cleaning, product knowledge
Preferred skills
Multicultural communication, administrative accuracy, physical capability for manual handling
Technologies
Property Management System (PMS), credit card terminals
Responsibilities
Process guest reservations and manage accounts, welcome guests and handle check-ins/check-outs, coordinate luggage and valet services, book local activities, maintain lobby cleanliness, execute security procedures for transactions and keys
Seniority
Individual Contributor, entry to mid-level