Guest Experience Supervisor
Core
Lead the Lobby Concierge team to anticipate guest needs and provide exceptional service for a luxury hotel in Scottsdale.
Role type
Senior IC Guest Experience Supervisor (Concierge)
Builds
Guest itineraries, bookings, and service experiences for Fairmont Hotels & Resorts guests
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Concierge operations, guest relationship management, team leadership, training & development, multi-tasking, problem solving, local area knowledge (Scottsdale)
Preferred skills
Les Clefs D'Or membership, second language fluency, hospitality degree
Technologies
None stated
Responsibilities
Manage all aspects of guest service and satisfaction for the Lobby Concierge; Coordinate guest requests, bookings, and itineraries; Facilitate training and development of the Concierge team; Maintain professional relationships with local service providers and other Fairmont properties; Assist with other Front Office areas as needed
Seniority
Senior, hands-on IC with leadership duties